Ally Customer Service


Ally Customer Service is available by phone, email and online. Customers can ask questions about auto financing, home loans, investments and credit cards.

Ally recently celebrated “Banksgiving” by granting wishes of their customers. Their employees travelled across the country to meet their customers in person and show them their appreciation.
Auto Financing

Auto financing through Ally is offered to individuals with a credit score of 620 or higher. It can be obtained through a dealer or through Ally Clearlane, which provides a digital experience for refinancing a car loan or buying out a lease.

Ally also offers commercial lines of credit for vehicles used for business purposes. This financing can be secured in a business’s name instead of the owner’s, which allows owners to save personal credit for other uses.

Ally’s online application process provides a fast turnaround for borrowers looking to get an auto loan or lease buyout. Prequalification is available without a hard credit pull, and borrowers can add co-applicants to help improve their chances of being approved. Ally’s website is also helpful for comparing rates and other terms with competitors. However, some customers have reported issues with long wait times and unhelpful representatives. These individuals may want to consider alternative options for their auto finance needs, such as Tresl.
Home Loans

Ally offers home loans for both first-time buyers and refinances. You can apply and get preapproval online in minutes and can submit, sign and track documents all the way up until closing. Ally claims that closing takes place about 10 days faster than the industry average.

The company doesn’t offer FHA or VA mortgages, but it does provide jumbo loan options. You can also work with an Ally Home Team member that will be available by phone.

The company offers point-of-sale financing for healthcare and home improvement providers, as well as for audiology, medspa, fertility, veterinary, and dental treatments. This is an alternative to credit cards and personal loans. Ally doesn’t disclose an APR range. It also doesn’t offer an autopay discount. However, Ally has a comprehensive Help Center that can answer many common questions. It’s an ideal choice for people who want competitive rates, minimal fees and don’t need access to branch services. It’s also ideal for those who prefer an entirely digital experience.

Ally Invest is an online stock broker that offers low commissions on trades. Options are $0.50 per contract and mutual fund trades are $9.95, lower than the industry average. Ally also provides a robo portfolio that is hands-off for new investors.

Investors can also use the website to access educational articles on investing strategies and market trends. They can also get help through webinars and videos.

Security is another strong suit for Ally Invest, with robust firewalls and Secure Socket Layering (SSL) encryption to protect your financial data from hackers. It also collects usage data, including the date, time, location and unique device or account identifiers when you login.

Ally is a good choice for consumers comfortable with banking only online who want access to loans and high-yield/no-fee deposit products. However, the lack of physical branches may be a drawback for some potential customers who prefer to have hands-on assistance at nearby locations. Those looking for more complex trading or brokerage accounts should check out competitors like Charles Schwab or Fidelity.
Credit Cards

Ally has a variety of credit cards. Its Platinum Mastercard is a solid option for credit-builders, offering an unsecured credit line that doesn’t require a security deposit. It also offers a competitive cash back rewards rate and no annual fee. The card is available by invitation only and isn’t open to the general public.

Ally also has an online savings account with competitive yields and no monthly fees. Its checking account includes overdraft protection of up to $100 for free, and it’s part of a network of ATMs that don’t charge any fees for withdrawals.

If you have any questions, Ally’s bank customer service representatives are available via live chat or phone 24/7. They can help you with everything from opening an account to paying bills. They can also answer any questions you may have about its credit cards, auto loans and other investment products. You can also access Ally’s extensive help center on its website.


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